Technical Support Specialist Job at S. J. Rollins Technologies, Bangor, ME

aFA1Z3hRd1ZHNEVHWUJzOGxRMkZWZUxaM1E9PQ==
  • S. J. Rollins Technologies
  • Bangor, ME

Job Description

Entry Level Requirements

  • Willingness to learn
  • Proven ability to learn
  • Dependable team member
  • Strong written and verbal communication

Skill Level

  • No IT knowledge or experience required. All Technical Support Specialists will go       through the SJR training program.

Responsibilities

  • Conduct repetitive IT tasks
  • Assist Team Leader and Senior Technicians on projects
  • Communicate with the client and team leader before and after every job
  • Work on basic help desk tickets
  • Execute standard operating procedures for the following:
    • VPN Configuration
    • New User Setup
    • Computer Preparation
    • Installing Software
    • Phone Provisioning

Expectations

  • Adhere to policies and procedures as outlined in the Employee Handbook
  • Meet or exceed the billable hours per day expectations established at each performance review
    • Best indicator of success is to work 5 days a week and be on time for work each day
  • Show a good attitude towards others
  • Have a willingness and passion to learn new skills
  • Limit personal use of cell phone during business hours
  • Complete SOP’s & low-level tasks with no intervention from senior techs
  • Reduce reliance on senior technicians for assistance on increasingly more complicated tasks
  • Manage time efficiently by requesting work from Team Leader, or self-assigning basic work from the ticket system
  • Demonstrate a basic understanding of all hosted products/services and inventory product lines

Benefits:

  • Health Care
  • Dental
  • Retirement Plan
  • Profit Sharing

Job Tags

Similar Jobs

Motion Recruitment Partners

SEO Manager Job at Motion Recruitment Partners

SEO ManagerSan Francisco, CA**Hybrid**Contract$53.33/hr - $66.67/hrExciting SEO Manager opportunity with an established firm.Contract Duration: 3+ MonthsHybrid roles in San Francisco, CARoleWe are seeking a driven, dynamic SEO expert to join our marketing team... 

Northwest Express

Delivery Driver - No CDL Required Job at Northwest Express

 ...Start your career as a FedEx Delivery Driver with Northwest Express, a Contracted Service Provider for FedEx. Starting Pay: $22 per hour After training, drivers who are qualified to drive trucks over 10k pounds will be moved to a per stop pay structure. Get health... 

Get It - Executive

Growth Product Manager - Remote Job at Get It - Executive

We're looking for a Growth Product Manager to join our team and help shape the future of education through innovative technology. If you're passionate about creating impactful solutions and thrive in a fast-paced, collaborative environment, this could be the perfect role... 

Teksky

Associate Attorney Job at Teksky

While asbestos experience is preferred, we are open to considering the right candidate with the right skill set and a willingness to learn and adapt quickly to the asbestos learning curve. We offer an extremely casual and comfortable working environment, substantial...

ADP

District Channel Manager Job at ADP

 ...some of the biggest companies in the world unlock new levels of productivity, engagement and growth. Our Industry leading Freelance Management Solution (FMS) provides business with the smartest way to organize, manage, and pay your freelancers and contractors compliantly....