Job Description

Position: Salesforce Business Analyst

Location: Remote

Duration: 1 Years

JD for Salesforce Business Analyst role

• Minimum 5+ years of Salesforce experience with strong leadership and influence skills
• Translating business requirements into solutions by understanding needs, feasibility and impact,
• Demonstrates ability to influence business unit leads to meet project objectives.
• With Agile delivery experience, leading business and functional requirements definition, prioritization/scoping of requirements, perform functional testing on the deliverables.
• Can use business knowledge of Salesforce products to drive solution architecture and analysis engagement for respective streams of work
• Knowledge and Experience of Agentforce is a big plus
• Experience with Salesforce Sales and service Cloud, Agentforce certification is preferred.
• Thorough knowledge of profiles, roles, permission sets, role hierarchy, OWD.
• Demonstrates track record of major solution architecture contributions in a large enterprise.
• Leads business process redesign, roadmap planning, and estimations.
• Ability to conduct UAT training, create UAT test scripts and run E2E UAT and SIT sessions.
• Strong knowledge in Salesforce Product features and ability to configure and run POC demos with business.
• Good Problem Solving and analytical skills with good Story telling skills. Gather and write CRM functional requirements stories
• Groom and refine the Salesforce product backlog, liaison with stakeholders on the project and own the design.
• Ensure success and acceptance criteria are defined for each story, review solutions and recommend improvements
• Good Understanding of Integrations, Authentication mechanisms and deployment processes.
• Ability to interact effectively with stakeholders at all levels, internally, through customers and third parties
• Designing technical and non-technical solutions to resolve a problem or meet customer need.
• Understanding solution architecture documents
• Understanding different integration methods
• Ability to run workshops with concerned stakeholders

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