This is a remote position.
We’re looking for a highly communicative and detail-oriented Online Chat Support Agent to join our growing team. In this remote position, you will be the first point of contact for website and application users seeking assistance, ensuring their questions are resolved quickly and professionally through live chat.
Key Responsibilities:
Provide real-time support to users via online chat platforms
Address product-related inquiries, troubleshoot basic issues, and guide users through solutions
Document and escalate complex issues to appropriate internal remote teams
Maintain a high level of professionalism and empathy in every interaction
Collaborate with fellow remote team members to improve support processes
1+ year of experience in a customer service or chat support role
Strong typing skills and excellent written communication
Ability to multi-task and work independently in a remote environment
Familiarity with chat software such as Intercom, Zendesk, or similar tools
A proactive, patient, and customer-focused attitude
Competitive pay and flexible work hours
Full-time remote work with a collaborative virtual team
Paid training and opportunities for advancement
Access to tools and systems for success in a remote role
A positive, inclusive, and performance-driven remote culture
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