Job Title: Microsoft Dynamics 365 with Contact Center - Architect
Location: REMOTE
Work Time Zone: Eastern Time Zone (EST)
Job Description:
Lead the solution architecture and design for Microsoft Dynamics 365 Contact Center and Customer Service applications.
Define technical strategy, architecture, and roadmap for contact center transformation projects.
Integrate Dynamics 365 with Amazon Connect, Genesys, Cisco UCCE, or other contact center platforms.
Design and configure Omnichannel for Customer Service, case management, and self-service portals.
Ensure high availability, scalability, and security of the Dynamics 365 contact center environment.
Collaborate with business analysts to define functional requirements and translate them into technical designs.
Oversee data migration, system integrations, and API developments.
Provide technical leadership to developers, testers, and support teams.
Create detailed solution documentation and architecture diagrams.
Conduct performance testing, troubleshooting, and optimization of contact center workflows
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