Job Description

We are seeking an in-office, entry-level IT Helpdesk Technician to join our team in Norman, OK
Summary
Helpdesk technicians provide training and support for employees using company hardware and software. Empathy, professionalism, interpersonal communication, and problem solving are critical to every aspect of their work. Technicians may be required to work with end users, managers, other technicians, vendors, and other individuals to accomplish their goal of providing effective solutions to end user problems.
Essential Duties And Responsibilities Include The Following
Interact with office and factory staff with professionalism and empathy for their needs.
Consult with users, management, vendors, and technicians to support computing needs and system requirements.
Provide end users with technical support for computer problems on request.
Respond to daily helpdesk tickets.
Install hardware and software.
Stay abreast of advances in technology.
Update and maintain documentation related to daily procedures and operations as needed.
Participate in morning standup meetings.
Participate in project planning and coordinate work with project managers.
Evaluate processes for improvement when applicable.
Prepare and review reports.
Purchase necessary equipment and perform inventory maintenance.
Other duties as assigned.
Certifications
(note: If not certified, must be able to attain within 6 months)
Comptia: Network+
Education
High School Diploma (or GED or High School Equivalence Certificate)
recblid ct0vtk9butcpt44jbivvuwf93ptjd6

Job Tags

Day shift,

Similar Jobs

Orthopaedic Associates (Fort Walton Beach)

Spine Clinic Liaison Job at Orthopaedic Associates (Fort Walton Beach)

.... Basic Life Support (BLS) certification from the American Heart Association (AHA). Job Summary and QualificationsSeeking a Clinical Medical Assistant, EMT or ATC for our practice who provides clinical expertise to ensure all patients receive high quality, efficient...

Qualcomm

Staff Product Manager, Compute SW Developer Ecosystem Enabling Job at Qualcomm

**Company:**Qualcomm Technologies, Inc.**Job Area:**Operations Group, Operations Group Product Management**General Summary:** Qualcomm is looking for an experienced Product Management leader in the Compute Business Unit to help strategize and drive Windows on Snapdragon...

Yochana IT

Design Verification Engineer- Remote- USA Job at Yochana IT

...Experience with flow optimizations such as Grey/Black-boxing techniques Good at communicating requirements/issues with Implementation, PnR and Design teams. Working knowledge of Confluence documentation , version system GIT and Project execution with JIRA....

PPS-HPS

Embroidery Operator Job at PPS-HPS

We are looking for Embroidery operator to join our first shift team!! All candidates must have a positive attitude, strong work ethic, excellent attendance and the ability to work in a team. Some overtime and/or weekend work will be required. Must Haves: Previous...

TESSCO Technologies

Director of Product Management Job at TESSCO Technologies

The Director of Product Management based out of Eden Prairie, Minnesota will take ownership of building and maintaining mindshare as well as the overall commercial success of the designated product line(s) within the GetWireless sales and support team, along with all...

IT Help Desk Technician Job at Southwestern Wire, Inc., Norman, OK

anZsaHp3QVVGb1FCYUIwNGxBK1BYK0xaMEE9PQ==