Job Description

Job Location : Omaha, NE

The HEI way: Helpful. Engaging. Inspiring.

Are you the go-to person for computer issues? Do you possess the characteristics of staying calm and patient? IT is challenging, but it’s always worth it when you can solve problems and help others get back to work knowing you’re contributing to the success of the company.

We are looking to add an entry level IT Help Desk Support person to our team. The IT Help Desk Support position works approximately 8:00am to 5:00pm, Monday-Fridays and the pay range is approximately $20.00 to $25.00 an hour depending on experience.

Job Description

• Respond to support requests via phone, email, and in person; log and track issues using the ticketing system.
• Performs remote troubleshooting through thoughtful questioning and diagnostic techniques.
• Set up and take down workstations and install, configure, secure, and update Windows OS and related applications.
• Provides orientation and guidance to users on how to operate new software and computer equipment.
• Coordinate system upgrades and maintenance to minimize workflow disruptions.

Qualifications

• High school diploma or GED equivalent and proven experience as a help desk technician or other computer support role.
• Working knowledge of PC hardware and troubleshooting, Windows 10 OPS, Microsoft server, Office products, Microsoft 365 Suite, Group Policy, Virtual Desktop Infrastructure and Windows update.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication and strong organizational skills.
• Customer-oriented and cool-tempered.

Additional Information

Benefits of Joining HEI

As part of our talented staff, you will enjoy competitive pay, significant annual bonuses, paid health, dental, vision, life insurance, short and long-term disability, PTO, paid holidays, parental leave, generous 401(k) match, access to HSA & FSAs, flexible schedules, annual HEI logo wear, plus more.

Additionally, view our careers page to read about HEI being selected as one of the ENR top 500 design firms and as one of the PB 50 best places to work for several years in a row!

To apply, go to:

EOE AA M/F/Vet/Disability

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