Job Title: Customer Service Coordinator
Location Remote - must be within 20 miles of Richardson, Texas
Compensation & Schedule
• $18/hr
• Full-time, standard business hours
ROLE IMPACT
This role delivers critical front-line service to a global membership community across 145 countries. Coordinators ensure seamless digital interactions and account support via call center tools, driving member retention and satisfaction. Success is defined by issue resolution speed, accuracy, and high-touch professionalism in a remote support setting.
KEY RESPONSIBILITIES
• Respond to domestic and international member inquiries via phone and email, providing detailed support across accounts, website navigation, and membership programs
• Troubleshoot website and account access issues, process new/renewal membership payments, and reconcile transactions
• De-escalate and resolve service issues using appropriate resources, documenting all interactions in CRM systems
• Make outbound calls for retention efforts and ensure daily/weekly KPIs are met
• Collaborate with internal departments to ensure customer satisfaction and timely resolution of issues
MINIMUM QUALIFICATIONS
• 3+ years of contact center experience, including email and phone support
• 3+ years of professional written correspondence experience; international support preferred
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Degree with 2–3 years related experience, or 5–6 years relevant customer service work
PREFERRED SKILLS
• Bilingual verbal and written skills
• Experience in remote work environments
• Strong analytical, organizational, and multitasking skills
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
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