Advanced Help Desk Support Technician Job at Lee Health, Fort Myers, FL

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  • Lee Health
  • Fort Myers, FL

Job Description

Location: Lee Memorial Hospital -2776 Cleveland AveFort Myers FL 33901

Department: IS Information Technology Svcs

Work Type: Full Time

Shift: Shift 1/ 8:00AM - 4:30PM

Minimum to Midpoint Pay Rate: $22.73 - $29.55 / hour

Summary

Under general supervision, this position will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Team members will perform related work as required.

Requirements

Educational Requirements

Degree/Diploma Obtained Program of Study Required/
Preferred
and/or
High School Diploma or Equivalent Required

Additional Requirements

Minimum of 1 year of formal education or college beyond high school required. A plus certification or MCSE/MCSA certification in place of college

Experience Requirements

Minimum Years Required Area of Experience Required/
Preferred
and/or
No Experience Required

Additional Requirements

Knowledge of basic computer skills and networking

State of Florida Licensure Requirements

Licenses Required/
Preferred
and/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations Required/
Preferred
and/or
MCSE (Microsoft Certified Solutions Expert) Preferred or
MCSA (Microsoft Certified Solutions Associate) Preferred

US:FL:Fort Myers

Job Tags

Full time, Shift work,

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